+377 97 98 00 38 | esion@esiontime.com

+377 97 98 00 38

Email us: esion@esiontime.com

We'll do our best to respond within 24 hours

: EDITH DERLON (derlonnews)

Customer Protection


Welcome to the customer care service for theesion.com/esionx.com.

For instant answers to frequent enquiries about edith derlon product design, manufacture or rebuilding home, please browse our customer care topics.

Should you require such information, please visit the corporate website to contact the appropriate department. By e-mail fill in the form on this page. Should you wish to contact a customer care representative, we will be glad to assist you from:

Monday to friday (excluding holidays)
From 8am to 5pm (gmt)

When you email us please don’t include any credit cards information because the e-mail system is not protected. Your personal information will be protected. Your data will be processed by the personnel responsible for managing the website and providing related services, the specific service to in your request, information system.


Invoice and taxes: you may choose to insert a billing address, name and surname your order total includes all duties and taxes, you will not have to pay any extra fees at delivery.


Shipping methods: our courier for all orders is dhl. Delivery times include working days only, and holidays are not considered. Please note the dhl courier cannot deliver to p.o. Boxes or to general/poste restante addresses. Delivery time in 10 working days.


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